COntact us with questions about your loan
How to contact us

Please contact us if you have any questions about our services or questions regarding your loan account.

  Email us

For general customer service inquires and correspondence:
    Customer Care
    BSI Financial Services
    P.O. Box 517
    Titusville, PA 16354-0517
    866.581.4513 Toll-free
    814.217.1366 Fax
For mortgage insurance or property tax inquiries:
    BSI Financial Services
    P.O. Box 517
    Titusville, PA 16354-0517
    Attn: Proof of Insurance/Taxes
For payments (regular mail):
    BSI Financial Services
    P.O. Box 679002
    Dallas, TX 75267-9002
For payments made via overnight mail:
    BSI Financial Services
    Lockbox Number 679002
    1200 E Campbell RD, STE 108
    Richardson, TX 75081

    Please note: BSI Financial Services does not accept cash payments.
Qualified Written Request - Notice of Error or Information Request

Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which identifies your name, account number, and the specific reasons for the request, such as an error on your loan account or a request for information. Any qualified written request you wish to submit must be sent to:
    BSI Financial Services
    Attn: Qualified Written Requests
    P.O. Box 517
    314 S. Franklin Streer Titusville, PA 16354
Attention Service Members and Dependents

Service members on active duty, or a spouse or dependent of such a service member, may be entitled to certain protections under the Service members Civil Relief Act ("SCRA") regarding the service member’s interest rate and risk of foreclosure. If you are currently in the military service, or have been within the last 12 months, and joined after signing the Note and Security Instrument now in default, please notify us immediately.