We recognize that no one enters into a mortgage agreement with the intention of not paying their mortgage payments. However, events occur that change our lives and cause hardships.

As soon as it appears you may be in danger of missing or making a late payment, contact us. We have options that are designed to assist our customers in times of difficulty. If you are currently experiencing a financial hardship and need to discuss options with BSI, please call Customer Care at 800.327.7861. We'll work with you to try to make the best of a difficult situation, and do our best to work out a plan for you to keep your home.