BSI Financial || Business Contact Page

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How to contact us

Please contact us if you have any questions about our services or questions regarding your loan account.

Email us at CustomerCare@BSIFinancial.com

For general customer service inquires and correspondence:

800.327.7861

814.217.1366

For mortgage insurance or property tax inquiries:

For payments (regular mail):

For payments made via overnight mail:

Please note: BSI Financial Services does not accept cash payments.

Your Language Access Options

Our Customer Care team includes individuals who speak English and Spanish. If you do not speak either of these languages as your primary language, a translation service is available to you upon request. While the majority of our written correspondence is in English, we offer a Spanish version of our loan modification application, as well as a Spanish summary of our loan modification agreement where requested. A translation and description of commonly-used debt collection terms is available in multiple languages on the Department's website, www.nyc.gov/dca.

Qualified Written Request - Notice of Error or Information Request

Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which identifies your name, account number, and the specific reasons for the request, such as an error on your loan account or a request for information. Any qualified written request you wish to submit must be sent to:

Attention Service Members and Dependents

Service members on active duty, or a spouse or dependent of such a service member, may be entitled to certain protections under the Service members Civil Relief Act ("SCRA") regarding the service member's interest rate and risk of foreclosure. If you are currently in the military service, or have been within the last 12 months, and joined after signing the Note and Security Instrument now in default, please notify us immediately.

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